Adding and Removing a Password to a Folder or File

Set, change, delete, and recover a password to a folder or file

FAQ: I need to set a password to a folder, but I forgot the password. How can I remove it?

  1. Set a Password on a Folder

    • Navigate to the resident's document section and locate the folder you want to protect.
    • Click on the three dots next to the folder name and select Password > Set Password.
    • Enter a robust password in the provided fields. Ensure both entries match.
    • Click Create to save the password.
  2. Change a Password

    • Click on the three dots next to the folder name.
    • Select Password > Change Password.
    • Enter the current password and then set a new password.
  3. Delete a Password

    • Click on the three dots next to the folder name.
    • Select Password > Delete Password.
    • Enter the current password to confirm the deletion.
  4. Recover a Password

    • If you forgot the folder password, a workspace admin can recover it.
    • The workspace admin needs to enter their master (login) workspace credentials.
    • Once entered correctly, the workspace admin can change the folder password.
  5. Remove a Password if Recovery Fails

    • If you still cannot remove the password, contact Synkwise support for further assistance.


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