Set, change, delete, and recover a password to a folder or file
FAQ: I need to set a password to a folder, but I forgot the password. How can I remove it?
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Set a Password on a Folder
- Navigate to the resident's document section and locate the folder you want to protect.
- Click on the three dots next to the folder name and select Password > Set Password.
- Enter a robust password in the provided fields. Ensure both entries match.
- Click Create to save the password.
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Change a Password
- Click on the three dots next to the folder name.
- Select Password > Change Password.
- Enter the current password and then set a new password.
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Delete a Password
- Click on the three dots next to the folder name.
- Select Password > Delete Password.
- Enter the current password to confirm the deletion.
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Recover a Password
- If you forgot the folder password, a workspace admin can recover it.
- The workspace admin needs to enter their master (login) workspace credentials.
- Once entered correctly, the workspace admin can change the folder password.
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Remove a Password if Recovery Fails
- If you still cannot remove the password, contact Synkwise support for further assistance.