Adding and Removing a Password to a Folder or File

Set, change, delete, and recover a password to a folder or file

1. Set a Password on a Folder

   • Navigate to the resident's document section and locate the folder you want to protect.
   • Click on the three dots next to the folder name and select Password > Set Password.
   • Enter a robust password in the provided fields. Ensure both entries match.
   • Click Create to save the password.

2. Change a Password

   • Click on the three dots next to the folder name.
   • Select Password > Change Password.
   • Enter the current password and then set a new password.

3. Delete a Password

   • Click on the three dots next to the folder name.
   • Select Password > Delete Password.
   • Enter the current password to confirm the deletion.

4. Recover a Password

   • If you forgot the folder password, a workspace admin can recover it.
   • The workspace admin needs to enter their master (login) workspace credentials.
   • Once entered correctly, the workspace admin can change the folder password.

5. Remove a Password if Recovery Fails

   • If you still cannot remove the password, contact Synkwise support for further assistance.

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