Managing Your Subscription and Billing

Understand what you are paying for. Basic vs. Plus, what are the differences and the advantages between both?

Synkwise is a recurring, subscription-based, month-to-month service.
Please feel free to contact support to request a cancellation. Guide Here

  1. Access Subscription and Billing

    • Go to the "Administration" section in Synkwise.
    • Click on "Subscription and Billing."
  2. Update Billing Information

    • Update the address associated with your payment method if needed.
    • Add or manage multiple cards or a bank account.
  3. View or Switch Subscription Plans

    • Check your current subscription plan.
    • Switch between available plans (e.g., Plus, which offers the most options).
    • View details like the number of facilities and resident profiles allowed under your plan, as well as your subtotal.
    • Use the "+" button to add more profiles or facilities and click "Update Subscription."

      • Basic Plan:
        • Resident Care
        • Manage Facility
        • Manage Accounts
        • Manage Medications
        • Reports Now
        • Timesheet
        • Pharmacy
        • HIPAA Email & eFax (Outbound)
      • Plus Plan:
        • All Basic Plan features
        • Task Manager
        • Custom Roles
        • Compliance Analysis
        • SMS Alerts
        • Advanced Security
        • Custom Forms
        • Digital Signature
  4. Download Invoices

    • Click on the "Stripe Dashboard" in the top-right corner to access past invoices.
    • Alternatively, under "Invoice History," click on an invoice to download it as a PDF.
  5. Return to the Main Page

    • To return to Synkwise, click the button on the left-hand side of the screen.
  6. Support for Downgrades or Assistance

    • If you need help downgrading your plan or have any issues, click the "Support" button at the bottom-right corner to contact the support team.

Move on to the next article - Create a Facility Profile

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