Understand what you are paying for. Basic vs. Plus, what are the differences and the advantages between both?
Synkwise is a recurring, subscription-based, month-to-month service.
Please feel free to contact support to request a cancellation. Guide Here
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Access Subscription and Billing
- Go to the "Administration" section in Synkwise.
- Click on "Subscription and Billing."
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Update Billing Information
- Update the address associated with your payment method if needed.
- Add or manage multiple cards or a bank account.
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View or Switch Subscription Plans
- Check your current subscription plan.
- Switch between available plans (e.g., Plus, which offers the most options).
- View details like the number of facilities and resident profiles allowed under your plan, as well as your subtotal.
- Use the "+" button to add more profiles or facilities and click "Update Subscription."
- Basic Plan:
- Resident Care
- Manage Facility
- Manage Accounts
- Manage Medications
- Reports Now
- Timesheet
- Pharmacy
- HIPAA Email & eFax (Outbound)
- Plus Plan:
- All Basic Plan features
- Task Manager
- Custom Roles
- Compliance Analysis
- SMS Alerts
- Advanced Security
- Custom Forms
- Digital Signature
- Basic Plan:
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Download Invoices
- Click on the "Stripe Dashboard" in the top-right corner to access past invoices.
- Alternatively, under "Invoice History," click on an invoice to download it as a PDF.
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Return to the Main Page
- To return to Synkwise, click the button on the left-hand side of the screen.
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Support for Downgrades or Assistance
- If you need help downgrading your plan or have any issues, click the "Support" button at the bottom-right corner to contact the support team.
Move on to the next article - Create a Facility Profile
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