Managing Your Subscription and Billing

Understand what you are paying for. Basic vs. Plus, what are the differences and the advantages between both?

1. Access Subscription and Billing

   • Go to the "Administration" section in Synkwise.
   • Click on "Subscription and Billing."

2. Update Billing Information

   • Update the address associated with your payment method if needed.
   • Add or manage multiple cards or a bank account.

3. View or Switch Subscription Plans

   • Check your current subscription plan.
   • Switch between available plans (e.g., Plus, which offers the most options).
   • View details like the number of facilities and resident profiles allowed under your plan, as well as your subtotal.
   • Use the "+" button to add more profiles or facilities and click "Update Subscription."
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     Basic Plan: Resident Care Manage Facility Manage Accounts Manage Medications Reports Now Timesheet Pharmacy HIPAA Email & eFax (Outbound)

     Plus Plan: All Basic Plan features Task Manager Custom Roles Compliance Analysis SMS Alerts Advanced Security Custom Forms Digital Signature

4. Download Invoices

   • Click on the "Stripe Dashboard" in the top-right corner to access past invoices.
   • Alternatively, under "Invoice History," click on an invoice to download it as a PDF.

5. Return to the Main Page

   • To return to Synkwise, click the button on the left-hand side of the screen.

6. Support for Downgrades or Assistance

   • If you need help downgrading your plan or have any issues, click the "Support" button at the bottom-right corner to contact the support team.

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