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      Deactivate and Reactivate a Faciliy Profile

      Disable a faciliy profile when the business was sold or closed, activate it back when reopened

      FAQ: I recently sold my care home and need to deactivate the profile, but I also reopened my other faciliy, how can I activate that profile?

      1. View Active and Inactive Facility Profiles

        • At the top of the page, you'll see a list of active facility profiles.
        • Scroll down to view inactive facility profiles, where you can review past data as needed.

      2. Navigate to Manage Facility

        • On the sidebar, click on "Manage Facility."
        • On the profile sidebar, locate the "Inactivate" button.

      3. Inactivate a Facility Profile

        • Switch to the desired facility and click "Inactivate."
        • Select a reason for inactivation, such as "Closed Business."

      4. Deactivating Does Not Cancel Subscription

        • Inactivating a facility will not cancel or downgrade your subscription.
        • To make changes to your subscription, contact support by phone, email, or message.

      5. Click Inactivate

        • Once you've selected an option, click "Inactivate" to proceed.

      6. Review the Inactive Profile

        • Refresh the page to see the facility listed as inactive, along with the inactivation date.
        • The inactive profile will be in read-only mode, allowing you to review resident information and other details.

      7. Reactivate a Facility Profile

        • Click "Activate" to restore the facility profile.
        • If prompted, check your subscription details and update your plan in the "Billing and Subscription" section if required to accommodate the reactivation.


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