Manage Access
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      1. Training Academy
      2. Administration
      3. Manage Access

      Give Staff Members Access to a Facility

      Give access to the whole facility or just the individual resident in that facility

      FAQ: My caregiver does not see the facility when they log in; how do I give them access?

      FAQ: I need to give access to a family member but only one resident; how do I provide them with access to their loved one?

      1. Check for Staff Member in Accounts Section

        • Verify if the staff member appears under the Accounts section.
        • If they are not listed, ensure they were assigned to a facility during the staff creation process.

      2. Assign Facility Access via Administration

        • Navigate to "Administration" and select "Manage Access."
        • Locate and select the staff member in question.

      3. Configure Facility Access

        • Review the facility list:
          • Facilities with access will be highlighted, and all residents will be accessible.
          • Facilities without access will display "No access configured for this home."
        • Select the facility and grant "Access to all residents."

      4. Save Changes

        • Click "Save."
        • A confirmation message, "Access was updated," will appear.

      5. Verify Access for the Staff Member

        • The staff member can now log in and see the assigned home.
        • If the staff member has access to multiple homes, they can use the dropdown menu at the top to switch between facilities.

      If you have further questions, reach out via the bottom-right corner of the Synkwise platform. Thank you!


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