Getting Started
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      ⓵ How do I connect with Synkwise Support?

      The video below explains how to get the help you need!

      Steps to Access Synkwise Support

      1. Access Resources

        • Main menu > Resources > Synkwise Knowledge Library

        • Find guides and articles on all features

        • Use search bar for specific features

      2. Utilize Knowledge Library

        • Step-by-step instructions, images, guides, and videos

        • Understand how features work and maximize their use

      3. Tutorial Videos

        • Dashboard > Click on play button

        • Drop-down list of tutorial videos based on features

        • Relevant information based on where you are in the application

      4. Support Widget

        • Bottom right corner chat box

        • Interact with Synkwise Panda solo

        • Type message or query

        • AI feature navigates through articles for relevant results

        • If needed, generate a support ticket for Synkwise support team to follow up via email

      5. Assistance

        • Support team follows up via email

        • Additional calls may be made for assistance

        • Tools available to support users throughout their Synkwise journey