⓵ How do I connect with Synkwise Support?
Chat with our Ai Panda, look for knowledge articles, and watch support videos by navigating through Synkwise
FAQ: How do I ask for help from support?
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Open the Support Widget
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Look for the floating widget on the screen.
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Click and drag it to reposition it if needed.
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Click the bubble icon to open support options.
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Use AI Support (AI Panda)
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Click “AI Support” to start chatting with the AI Panda.
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You can ask simple questions (e.g., “add medication”) and it will search articles to provide step-by-step instructions.
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The AI will also link to the full article it’s pulling from.
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If the AI can’t help, type "ask for an agent" to escalate.
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Search for Articles Manually
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Click the “Help” tab within the widget.
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Type in keywords to search through the Synkwise knowledge base.
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Click any result to open the full article.
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Connect to an Agent
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If needed, type your request and then “ask for an agent.”
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Enter your email if prompted (usually it auto-detects).
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A Synkwise team member will respond.
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Explore the Resource Library
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Click the “Resources” button on the left sidebar.
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Use search or browse available sections for videos, text, and images.
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Click links or subsections to access specific content.
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Watch Tailored Videos via the ‘Know More’ Button
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From the dashboard, click the “Know More” button.
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Choose videos related to topics like caregiver responsibilities.
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The list of videos changes based on the page you’re viewing in the app.
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Tips for Getting the Most Help
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Use brief, direct questions with the AI.
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Reposition the widget if it covers important screen areas.
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Check both the widget and the dashboard for tailored resources.
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