Utilizing Synkwise Support 💚

The video below explains how to get the help you need!

Steps to Access Synkwise Support

1. Access Resources

   • Main menu > Resources > Synkwise Knowledge Library

   • Find guides and articles on all features

   • Use search bar for specific features

2. Utilize Knowledge Library

   • Step-by-step instructions, images, guides, and videos

   • Understand how features work and maximize their use

3. Tutorial Videos

   • Dashboard > Click on play button

   • Drop-down list of tutorial videos based on features

   • Relevant information based on where you are in the application

4. Support Widget

   • Bottom right corner chat box

   • Interact with Synkwise Panda solo

   • Type message or query

   • AI feature navigates through articles for relevant results

   • If needed, generate a support ticket for Synkwise support team to follow up via email

5. Assistance

   • Support team follows up via email

   • Additional calls may be made for assistance

   • Tools available to support users throughout their Synkwise journey