How to Restore a Deleted Medication

1. Gather Required Information

   • Before contacting support, you must collect specific details to help the team locate the correct medication that was deleted.

   • You will need to provide the following:

     • The resident's initials.

     • The name of the facility, especially if you manage multiple facilities.

     • The full name of the medication and its strength (e.g., Tylenol 500 mg).

     • The route of administration (e.g., by mouth, topical).

     • The approximate date the medication was deleted.

     • Any other additional information that can help identify the specific order.

2. Contact Synkwise Support

   • Once you have all the required information, reach out to the Synkwise support team by clicking on the chat widget at the bottom and ask for an Agent

   • Provide the support agent with all the details you gathered. The agent will use this information to find and restore the deleted medication in the system

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