Subscription & Billing
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      How to View and Download an Invoice / Receipt

      View all the invoices and receipts you were charged under the Stripe Dashboard

      FAQ: I need to download an invoice for this month and all the previous months.

      1. Navigate to Subscription and Billing

        • On the left-hand side, click on Subscription and Billing.

      2. Access the Payment Dashboard

        • In the top-right corner, hover over the Dashboard Stripe button (it may be hard to see, but it will say “Navigate to Payment Dashboard”).
        • Click the button to open the payment dashboard.

      3. View Your Subscription and Invoice History

        • On the payment dashboard, you will see:
          • The number of residents and facilities under your subscription.
          • Your payment method.
          • The Invoice History section at the bottom.

      4. Download Invoices or Receipts

        • Click on any invoice in the Invoice History section.
        • This will show a detailed invoice marked as paid.
        • Download the invoice or receipt for your records.

      5. Return to Synkwise

        • To go back to the main Subscription and Billing page, click on Return to Synkwise.

      6. Additional Assistance

        • If you cannot find your receipt or need further help, click the Help button, and support will assist you.


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