How to View and Download an Invoice / Receipt

View all the invoices and receipts you were charged under the Stripe Dashboard

FAQ: I need to download an invoice for this month and all the previous months.

  1. Navigate to Subscription and Billing

    • On the left-hand side, click on Subscription and Billing.
  2. Access the Payment Dashboard

    • In the top-right corner, hover over the Dashboard Stripe button (it may be hard to see, but it will say “Navigate to Payment Dashboard”).
    • Click the button to open the payment dashboard.
  3. View Your Subscription and Invoice History

    • On the payment dashboard, you will see:
      • The number of residents and facilities under your subscription.
      • Your payment method.
      • The Invoice History section at the bottom.
  4. Download Invoices or Receipts

    • Click on any invoice in the Invoice History section.
    • This will show a detailed invoice marked as paid.
    • Download the invoice or receipt for your records.
  5. Return to Synkwise

    • To go back to the main Subscription and Billing page, click on Return to Synkwise.
  6. Additional Assistance

    • If you cannot find your receipt or need further help, click the Help button, and support will assist you.


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