Notifications & Alert Settings

Receive important notifications via email or SMS when you are needed the most

FAQ: I want to start receiving medication alerts on my phone and limit some of the other notifications

  1. Understanding Alerts on the Dashboard

    • The Synkwise dashboard serves as a notification center where important alerts appear.
    • Notes marked as important and emergency reports will generate alerts.
    • Alerts can be dismissed once viewed, and you can check who has seen them.
    • Medication alerts, expiration dates, and appointment reminders are also displayed.
  2. Checking Notifications in the Top Right Corner

    • The bell icon at the top right corner contains notifications.
    • It informs you about fax deliveries, task creations, deletions, and other updates.
    • Notifications can be marked as read or unread for better tracking.
  3. Customizing Personal Notifications

    • Go to your profile and select "My Settings."
    • Under "Notification Settings," adjust options for password expiration alerts.
    • Choose how to receive alerts: email, Synkwise notifications, or SMS (if enabled in your profile).
    • SMS alerts require a phone number to be set up, indicated by a blue checkmark.
  4. Managing Alerts for Important Readings

    • Some alerts, like abnormal blood pressure readings, are crucial for monitoring residents’ health.
    • Decide which alerts to receive and through which method.
    • A suggested approach is to start with email and Synkwise notifications before enabling SMS.
  5. Adjusting Administrative Notification Settings

    • Under "Administration" > "Settings," you can configure additional notifications.
    • Task manager notifications allow for email and Synkwise alerts (SMS currently unavailable).
    • Notifications for new pharmacy orders can be set up via email or SMS.
    • A task manager time range can be adjusted to receive reminders within a specific timeframe.
  6. Utilizing Notifications for Better Care Home Management

    • The combination of dashboard alerts, notification settings, and administrative options helps stay informed.
    • Ensure that your notifications are set up correctly to monitor important updates.
    • For further assistance, use the help button within Synkwise.


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