The Basics
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      2. The Basics

      Notifications & Alert Settings

      Receive important notifications via email or SMS when you are needed the most

      FAQ: I want to start receiving medication alerts on my phone and limit some of the other notifications

      1. Understanding Alerts on the Dashboard

        • The Synkwise dashboard serves as a notification center where important alerts appear.
        • Notes marked as important and emergency reports will generate alerts.
        • Alerts can be dismissed once viewed, and you can check who has seen them.
        • Medication alerts, expiration dates, and appointment reminders are also displayed.

      2. Checking Notifications in the Top Right Corner

        • The bell icon at the top right corner contains notifications.
        • It informs you about fax deliveries, task creations, deletions, and other updates.
        • Notifications can be marked as read or unread for better tracking.

      3. Customizing Personal Notifications

        • Go to your profile and select "My Settings."
        • Under "Notification Settings," adjust options for password expiration alerts.
        • Choose how to receive alerts: email, Synkwise notifications, or SMS (if enabled in your profile).
        • SMS alerts require a phone number to be set up, indicated by a blue checkmark.

      4. Managing Alerts for Important Readings

        • Some alerts, like abnormal blood pressure readings, are crucial for monitoring residents’ health.
        • Decide which alerts to receive and through which method.
        • A suggested approach is to start with email and Synkwise notifications before enabling SMS.

      5. Adjusting Administrative Notification Settings

        • Under "Administration" > "Settings," you can configure additional notifications.
        • Task manager notifications allow for email and Synkwise alerts (SMS currently unavailable).
        • Notifications for new pharmacy orders can be set up via email or SMS.
        • A task manager time range can be adjusted to receive reminders within a specific timeframe.

      6. Utilizing Notifications for Better Care Home Management

        • The combination of dashboard alerts, notification settings, and administrative options helps stay informed.
        • Ensure that your notifications are set up correctly to monitor important updates.
        • For further assistance, use the help button within Synkwise.


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