Re-Activate a Resident Profile

Inactive residents are located under Manage Facility / Residents under the Inactive tab

FAQ: How do I reactivate a deactivated resident profile?

  1. Go to Manage Facility and Residents

    • If the resident is not listed under the main resident list, navigate to "Manage Facility."
    • Select "Residents" to access the resident management page.
  2. Find the Resident in the Inactive Tab

    • Locate the "Inactive" tab where all deactivated residents are listed.
    • The resident's profile will appear in red, along with the deactivation date.
  3. Review Deactivation Details

    • Select the resident’s profile to see the reasons for deactivation.
    • This information is also saved in the "Notes" section of the profile.
  4. Activate the Resident

    • On the resident's profile, click "Activate" to reactivate the account.
    • If your subscription limit has been reached (e.g., subscribed for 4 residents and this is the 5th), contact Synkwise support to add additional resident slots.
  5. Verify the Reactivation

    • After reactivating, go back to the dashboard to confirm the resident is now active.
    • You can now edit the profile or add additional information.
  6. Update Resident Information

    • Once your edits are complete, you can inactivate the resident again if necessary.
    • Be sure to document the reason for deactivation in the system.

That's it! If you need further assistance, click the "Help" button in the corner to reach out to Synkwise support.


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