If your staff are unable to log in or were unable to activate their account, resend their invitation
FAQ: How do you resend an invitation if it has expired (past 72 hrs)
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Go to Manage Accounts in the Admin Panel
- Navigate to the administration section of Synkwise.
- Click on "Manage Accounts."
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Find the Staff Member with an Unconfirmed Account
- Look for the staff member whose invitation has not been confirmed.
- Their account status will show "Not Confirmed."
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Click on the Action Button
- Locate the three-dot action button next to their name.
- Click on it and select "Re-send Invitation."
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Choose a Resend Method
- You can resend the invitation via:
- Email – Sends a new 72-hour link to their email.
- SMS – If a phone number was registered, they’ll receive a text.
- Direct Link – Generates a link you can manually send.
- You can resend the invitation via:
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If Using the Direct Link Method
- Copy and paste the link into an email or message.
- Note: The user must log out before using the link to register.
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Ensure the Staff Member Can Log In
- If they have trouble logging in, they may need to reset their password.
- A password reset email can be sent if needed.
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Seek Additional Help if Necessary
- If the staff member does not receive the invitation, use the "Help" button in Synkwise for further assistance.
- If the staff member does not receive the invitation, use the "Help" button in Synkwise for further assistance.