Manage Accounts
      Back to home
      1. Training Academy
      2. Administration
      3. Manage Accounts

      Expired Invitation Resend After 72 hrs

      If your staff are unable to log in or were unable to activate their account, resend their invitation

      FAQ: How do you resend an invitation if it has expired (past 72 hrs)

      1. Go to Manage Accounts in the Admin Panel

        • Navigate to the administration section of Synkwise.
        • Click on "Manage Accounts."

      2. Find the Staff Member with an Unconfirmed Account

        • Look for the staff member whose invitation has not been confirmed.
        • Their account status will show "Not Confirmed."

      3. Click on the Action Button

        • Locate the three-dot action button next to their name.
        • Click on it and select "Re-send Invitation."

      4. Choose a Resend Method

        • You can resend the invitation via:
          • Email – Sends a new 72-hour link to their email.
          • SMS – If a phone number was registered, they’ll receive a text.
          • Direct Link – Generates a link you can manually send.

      5. If Using the Direct Link Method

        • Copy and paste the link into an email or message.
        • Note: The user must log out before using the link to register.

      6. Ensure the Staff Member Can Log In

        • If they have trouble logging in, they may need to reset their password.
        • A password reset email can be sent if needed.

      7. Seek Additional Help if Necessary

        • If the staff member does not receive the invitation, use the "Help" button in Synkwise for further assistance.

      -Back-To-Top-