72-Hour Invitation Limit and Email Whitelisting Process
If your staff are unable to log in or were unable to activate their account, resend their invitation
FAQ: How do you resend an invitation if it has expired (past 72 hrs)
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Resend a Staff Invitation
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If a staff member's account shows a "not confirmed" message, you can resend their invitation.
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Go to the staff member's profile card and click the icon of three dots.
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Select Resend Invitation.
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You will have three options: resend via email, send an SMS text message, or generate an activation link.
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Activate an Account with a Link
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From the resend options, choose Generate a link.
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Click Copy link and then Close.
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You must sign out of your own account.
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Paste the copied link into your browser's URL bar to access the activation page and set up the account for the staff member.
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Handle an Invalid Email Error
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When creating a new staff account, you may see an "email is not valid" error if the email's domain is not recognized.
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If this occurs, you must contact Synkwise support to get the email address whitelisted.
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Use the chat widget in the bottom right corner to speak with an agent or submit a ticket.
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Provide the email address that you are trying to use. Once support confirms it has been whitelisted, you can return and create the account.
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