How to block staff from logging into Synkwise outside the facility by restricting access to specific IP addresses
FAQ: I need to block my staff from accessing Synkwise from their home or their phones.
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Get the Home's Static IP Address
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Open Google Chrome (or any browser) and search for “what’s my IP address.”
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Copy the public IP address shown by Google (this will not be something like 192.168.x.x, but a unique internet-facing address).
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Log in to Synkwise and Open the Admin Panel
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Log in to your Synkwise account.
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Go to the Administration section.
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Click on Settings.
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Navigate to the Security tab in the top-right corner.
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Add Allowed IP Addresses
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Under “Allowed IP Addresses,” click to add a new rule.
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Paste the copied IP address.
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Add a description for the rule (e.g., “Main Facility Network”).
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You can enable or disable this rule as needed.
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Add multiple IP addresses if you have more than one facility.
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Set IP Bypass for Certain Roles
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Use the Role-Based IP Bypass option to exclude certain roles from the restriction (e.g., “Family” role).
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This ensures users with those roles can still log in from any network.
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Save the Settings
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Click Save to apply changes.
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Now only users accessing Synkwise from the listed IP addresses will be allowed, unless they belong to a bypassed role.
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What Happens for Blocked Users
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Users trying to log in from an unapproved network will see a "Network Restricted" error and will not be granted access.
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Troubleshooting
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Temporarily disable the IP rule if needed by toggling it off and saving.
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Or, add more roles to the IP bypass list to allow exceptions.
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Need Help?
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Click the Help button in the app for support from the Synkwise team.
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