When the medication supply is running low, send a fax to notify the pharmacy
FAQ: How do I send a request to the pharmacy to receive a refill?
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Identify Which Medications to Track
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Go to each resident’s medication list.
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Click the three dots next to a medication and choose “Edit.”
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Scroll down to ensure Track Dispensed Quantity is enabled.
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Only medications with this setting enabled will appear in the refill section.
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Verify Medication Refill Settings
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Navigate to Administration > Settings.
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Look for the toggle that allows “Medication administrations with zero quantity.”
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Enable this if you want to be able to pass medications even when the stock is at zero.
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Check Medication Visibility for Refills
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Medications that are tracked and have zero stock will now appear in the refill section.
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Example: If a medication shows “0,” it means it’s ready for refill action.
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Request a Refill
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Select the medications from the refill section.
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Click “Request Refill.”
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Type a message explaining the request.
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Send via Fax
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Choose “Fax” as the sending method.
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Select “Send to Pharmacy.”
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Make sure the pharmacy’s fax number appears. If not, update it under Contacts.
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Customize and Send
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You can customize the fax cover sheet.
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The fax will include:
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A cover sheet with your message.
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A second page listing the medications.
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Click “Send.”
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Need Help?
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If faxing doesn’t work, click the chat bubble at the bottom right corner of Synkwise to get support.
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