This process involves administrative setup by the user and manual configuration by the Synkwise support team
FAQ: I want to separate the billing for the two homes onto two separate credit cards but don't see a way to do that
1. Navigate to the Subscription and Billing Section
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Go to the Administration module.
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Select Subscription and Billing.
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Locate the Payment Methods section.
2. Add the Second Payment Method
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If there is only one card or bank account currently attached:
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Use the + Add button to add a second card or bank account that you intend to use for the split.
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3. Contact Synkwise Support
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After the second payment method has been added, contact Synkwise support through the in-app support chat.
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Provide the following information:
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Which facility should be billed to which card or bank account.
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The number of residents associated with each facility/payment method.
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Important Notes
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Split billing cannot be activated solely through the user interface; support team intervention is required.
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Be as detailed as possible in your support message to avoid delays.
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This process is especially useful when managing multiple facilities with separate budgets or financial oversight.